Onboard your new staff with Diversion Manager
- Darien O'Brien
- Feb 12
- 2 min read
Training new staff on your agency's diversion program management system can be challenging. Fortunately, Diversion Manager's comprehensive how-to video library makes the onboarding process efficient and straightforward.
1. Start with the Basics
Begin by walking new staff through your agency's diversion program operations by documenting the workflow, demonstrating platform functionality, selecting relevant "how-to videos," and creating an account for hands-on platform exploration. This comprehensive introduction ensures new staff members understand both the operational processes and the technical tools they'll be using.
2. Implement A Practice Session
After watching each video module, encourage staff to practice the demonstrated features in a test environment, document any questions or unclear points, and share their thoughts with colleagues.
Remember to supplement video training with regular check-ins from experienced staff members, written documentation, and direct support from your Account Manager—they can provide additional training, answer questions, and help resolve any issues that arise. Users can also click the red question mark in the top right corner of the platform for written step-by-step instructions of all platform actions.
Benefits of Video-Based Training
Video-based onboarding provides numerous benefits, including a consistent training experience for all new staff members, the flexibility of self-paced learning, clear visual demonstrations of complex processes, and round-the-clock availability for reference and review whenever needed.
By leveraging Diversion Manager's how-to videos as part of your onboarding strategy, you can ensure new staff members quickly become proficient in using the platform, leading to more efficient program management and better outcomes for participants.
Contact Diversion Manager
If you need the support of our fully functional platform which can be configured to accommodate the automation and management of alternative programs with advanced workflow, communication, reporting, and integration with your case management system, then you need Advent Diversion Manager. Go to the Diversion Manager website to learn more and to schedule a demonstration of our fully functional platform.
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